Real humans, ready to help—no login required
Use any of the channels below to reach us. Share context from your existing tools, invite stakeholders, and we'll handle the rest so you don't have to create another account.
Email our team
Send context, screenshots, or CSV exports right from your inbox—no Formulatiq login required.
Docs & quickstart
Step-by-step guides for forms, Slack installs, and data exports—available without signing in.
Live status & updates
Check uptime, incident history, and maintenance windows before you escalate to engineering.
What to include when you contact us
The more context we have, the faster we can help. Send links, screenshots, or short Loom videos directly from your team's shared inbox.
- Workspace or domain: Helps us find the right configuration.
- Form or automation URL: We review logs and recent deploys for that asset.
- What you expected vs. saw: We can replay events or ship a fix quickly.
Support coverage
Business hours
Monday–Friday, 7am–7pm PT
After-hours
Pager support for enterprise plans and incidents
SLA commitments
P1: 1hr | P2: 4hrs | P3: next business day
Frequently asked questions
Can't find what you need? Email us and we'll update this page so other teams benefit too.
Do I need a Formulatiq account to get support?
No. Email us or book a support call and we’ll help you verify workspace ownership manually.
How fast do you respond?
We reply to priority tickets in under four business hours. Enterprise plans include 24/7 paging.
What if the issue involves sensitive data?
We can sign NDAs and open a secure portal for log uploads. Mention this when emailing support.