Your Internal Service Desk, Simplified
Collect requests, assign them to the right team, track SLAs, and resolve faster — all in one platform. No complexity, no six-month rollout.
14-day free trial · No credit card · Setup in minutes
24
Open Requests
2.4h
Avg Response
98%
SLA Compliance
Sound Familiar?
Requests Get Lost in Email
Employees send requests via email, chat, and hallway conversations. Nothing is tracked, nothing has an owner.
No Visibility Into Response Times
Your team is working hard, but there's no way to prove it. No SLA tracking, no metrics, no accountability.
Tools Built for Engineers, Not People
Jira and ServiceNow are powerful — and overwhelming. Your team needs something they'll actually use.
From Request to Resolution
Four simple steps. No training manual required.
Create Request Forms
Build forms for IT support, HR requests, facilities, or anything else. Drag and drop, no code needed.
Requests Come In
Via QR code, direct link, Slack, or embedded widget. Every request becomes a trackable ticket.
Auto-Assign & Track
Assignment rules route requests to the right person. SLA policies ensure timely responses.
Resolve & Report
Track resolution, communicate with requesters, and measure team performance with built-in analytics.
Everything You Need to Run Internal Services
Built for operations teams. Not another enterprise monolith.
Form Builder
Create any request form in minutes. Text, dropdowns, file uploads, conditional logic — all built in.
Case Management
Every submission becomes a case with status, priority, assignee, and full audit trail.
SLA Policies
Set first response and resolution time targets. Get alerts before breaches happen.
Auto-Assignment Rules
Route requests to the right team member based on form, department, or custom rules.
Slack Integration
Receive notifications, submit requests, and respond — all without leaving Slack.
Analytics Dashboard
Track request volume, response times, resolution rates, and team workload at a glance.
Works for Every Department
IT Support
Password resets, software requests, hardware issues — all in one place with automatic routing.
HR Requests
Leave requests, onboarding checklists, policy questions — structured and trackable.
Facilities
Maintenance requests, room bookings, equipment orders — with photo uploads and priority levels.
Compliance
Incident reports, whistleblower submissions, audits — anonymous and secure.
Why Not Just Use...
| Formulatiq | Jira SM | Zendesk | ||
|---|---|---|---|---|
| Setup time | Minutes | Weeks | Days | |
| Learning curve | None | Steep | Moderate | None |
| Price (5 users) | €49/mo | €100+/mo | €95+/mo | Free |
| Custom forms | Limited | |||
| QR code intake | ||||
| SLA tracking | ||||
| Slack integration | Add-on | Add-on | ||
| Self-service portal |
Simple Pricing. No Surprises.
Every plan includes a 14-day free trial. No credit card required.
Starter
Single-location restaurants and cafes
- 1 location
- 3 feedback forms
- 500 submissions per month
- 2 team members
- Custom QR codes
- Smart feedback routing
- Email notifications
- Multi-language forms
Professional
Growing businesses with multiple locations
Everything in Starter, plus:
- 3 locations
- Unlimited forms
- Unlimited submissions
- 10 team members
- Analytics dashboard
- SLA / response time targets
- Slack integration
- Priority email support
Business
Multi-location groups and hotel chains
Everything in Professional, plus:
- 10 locations
- Unlimited team members
- Auto-assignment rules
- Custom branding (white-label forms)
- Priority support with dedicated onboarding
- Export and reporting
Enterprise
Large chains, franchises, hotel groups (25+ locations)
Everything in Business, plus:
- Unlimited locations
- API access
- SSO / single sign-on
- Dedicated account manager
- Custom integrations
- SLA guarantee
Not sure which plan? Start with a free trial — upgrade or cancel anytime. No contracts, no surprises.
Compare Plans
| Feature | Starter | Professional | Business | Enterprise |
|---|---|---|---|---|
| Locations | 1 | 3 | 10 | Unlimited |
| Forms | 3 | Unlimited | Unlimited | Unlimited |
| Submissions/month | 500 | Unlimited | Unlimited | Unlimited |
| Team members | 2 | 10 | Unlimited | Unlimited |
| Custom QR codes | ||||
| Smart feedback routing | ||||
| Multi-language forms | ||||
| Email notifications | ||||
| Analytics dashboard | ||||
| SLA / response targets | ||||
| Slack integration | ||||
| Auto-assignment rules | ||||
| Custom branding | ||||
| Priority support | ||||
| API access | ||||
| SSO | ||||
| Dedicated account manager |
Frequently Asked Questions
Stop Losing Requests. Start Resolving Them.
Your team deserves a tool that works for them, not against them.
14-day free trial · No credit card · Cancel anytime