Two different moments in the same problem
A guest has a bad experience. There is a window — often hours, on property — where somebody could still fix it. After that window closes, the experience turns into a review, and the only remaining move is a public reply.
Guestmeter is strongest after the window closes. Its review aggregation is genuinely useful: monitoring TripAdvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic and Google separately is a real chore, and doing it in one place with the ability to reply is worth paying for. Formulatiq does none of that, and if that is your main need, this is the wrong tool.
Where Formulatiq goes deeper
Inside the window, the questions are different: did the right person hear about it, how fast, and did anyone confirm it was resolved. That is service desk work — assignment rules by form, department and priority; SLA targets for first response and resolution with escalation; an audit trail of who did what.
The form itself is also more capable. Twenty-plus field types, conditional logic with nine operators and grouped AND/OR conditions, and seven languages translated automatically including right-to-left Arabic. A guest who says everything was fine finishes in one tap; a guest reporting a problem is asked the follow-ups that make it actionable.
The part nobody else covers
Formulatiq also runs anonymous reporting — a channel where staff, contractors or vendors raise concerns without giving a name, and investigators can still ask questions through a tracking code. That is a separate need from guest feedback, and it is not something Guestmeter sets out to do.